Project Management

KYC Management Project: Upay

UPAY, a leading service provider, has been successfully operating in the industry since 2021 and continues to thrive. With a comprehensive range of services, we cater to the diverse needs of our clients.

METROONN has been a trusted service provider for UPAY, offering a wide range of services including scanning, vetting, data entry, NID verification for eKYC, activation, reporting, and warehousing. Our commitment to excellence and customer satisfaction sets us apart in the industry, making us the preferred choice for businesses seeking reliable and efficient solutions.

• One of our core services is scanning, where we utilize advanced technology to convert physical documents into digital formats. This enables efficient storage, retrieval, and sharing of information, saving time and resources for our clients.
• Vetting is another crucial service we offer, ensuring that all documents and information provided by individuals or organizations are thoroughly verified and authenticated. Our meticulous vetting process helps in mitigating risks and maintaining the integrity of our clients operations.
• Data entry is a fundamental service that we excel in, accurately and efficiently inputting large volumes of data into digital systems. Our skilled team ensures that data is organized, structured, and readily accessible, facilitating smooth business processes for our clients.
• NID verification for eKYC (electronic Know Your Customer) is a specialized service we provide, enabling businesses to verify the identity of their customers electronically. This streamlined process helps in preventing fraud and complying with regulatory requirements.
• Warehousing is an essential service we offer, providing secure storage facilities for physical documents and assets. Our state-of-the-art warehouses are equipped with advanced security systems, ensuring the safety and confidentiality of our clients' valuable resources.

ArcMate ECM Solution

With over 40 million subscribers, Banglalink is the third-largest telecommunication service provider in Bangladesh. Innovative products and services have fueled the growth of Banglalink over the years. According to research and analytics firm OpenSignal, Banglalink scored the highest in Bangladesh in terms of upload and download speed, and for voice, video, and mobile gaming experience.

CHALLANGES

Banglalink, a telecom company, used an outdated and expensive system to manage over 100 million subscriber documents. Transitioning to another system proved challenging. Having two systems in parallel was frustrating for Banglalink, so they needed a single central solution to securely store and manage all business documents and subscriber files.

SOLUTIONS

• Banglalink implemented a future-proof solution to overcome the challenges, utilized the ArcMate Enterprise document management system, along with data migration and professional services.
• The solution integrated with an Oracle database and Microsoft Active Directory, providing scalability and meeting all document management requirements.
• Additional modules for document routing, version tracking and control, and full-text search were also included. Solution also included customizations for advanced controls, custom logs, report templates, and bulk upload and download tools.
• The solution was deployed with professional services, including requirement gathering, customization, implementation, training, and a fool-proof data migration process for over 100 million subscriber documents.

BENEFITS

• ArcMate Enterprise streamlines document management for Banglalink, simplifying organization with support for combined documents and types.
• The system's optimized database structure and reusable indexing fields enable fast performance in search, import, and export.
• Data migration was seamless with no downtime, thanks to custom tools and expertise.
• The new eDMS solution now has a robust solution for day-to-day operations and backlog scanning, with advanced tools for monitoring, reporting, and compliance. Banglalink meets top-level requirements for document management, including improved customer service, instant access to information, reduced operational costs, data protection, and regulatory compliance, all achieved with a single application and minimal total cost of ownership and support.

FOUNDER’S PROJECTS

OPERATOR	SCOPE	Description	TECHNOLOGY	YEAR
NAGAD	KYC Management	Provided the services like Scanning, Vetting, data entry, eKYC verification through NID, Activation, Reporting.	BPO	2019-2022
TAP (TRUST AXIATA PAY)	KYC Management	Provided the services like Scanning, Vetting, data entry, eKYC verification through NID, Activation, Reporting.	BPO	2021
Banglalink	SAF Management	- It was a nationwide project where we had to setup 12 hubs across the country to collect physical SAF documents, scanned, made data entry, NID verification, and physical warehousing centrally. - Banglalink had a special project that required the backlog data entry of 250 million fields. The project was completed within 6 months with the help of over 300 operators. This project was the biggest backlog data management project in Bangladesh.	BPO	2017-2021
Airtel/Robi	SAF Management	It was a nationwide project where we had to setup 3 hubs across the country to collect physical SAF documents, scanned, made data entry, NID verification, and physical warehousing centrally.	BPO	2017-2020
Grameenphone	SAF Management	Historical Backlog SAF scanning, data entry, verification of SAF documents centrally.	BPO	2019-2020